At the checkout screen, click the [Enter new address] dropdown and then click the [Enter new address] button to show the Delivery and Billing address Fields

These values will update once you have entered an appropriate address and delivery country

The most common reason for this is due to a mismatch with the billing address & postcode, these fields must match the billing address and postcode registered to the card at the bank

Contact a memeber of our sales team at Sales@scentintl.com